Returns & Exchanges

At CelticSistersNeedlework, we want you to be fully satisfied with your home embroidery and needlecraft supplies. If your purchase isn't quite right, you can return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your items in their original, unopened packaging to ensure they are not damaged during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our studio.

• 4.
  Receive Your Refund

  Once we inspect the returned items, we will process a refund to your original payment method within 5-7 business days.