Frequently Asked Questions
Everything you need to know about our heirloom needlework and home decor.
What is the typical processing time for handmade needlework?
Since many of our home decor items are hand-finished, please allow 3-5 business days for processing before your order is shipped.
Do you offer international shipping for your home collections?
Yes, CelticSistersNeedlework ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for home textiles?
We accept returns on unused and unwashed items within 30 days of delivery. Please note that custom-stitched or personalized orders are final sale.
How should I care for my embroidered linens and pillows?
To preserve the delicate needlework, we recommend hand washing in cold water with mild detergent and laying flat to dry. Use a cool iron on the reverse side if necessary.
Can I request a custom color palette for an existing design?
Absolutely! We love creating bespoke pieces for your home. Please contact us via our custom order form to discuss specific thread colors or fabric choices.
Are your materials sustainably sourced?
We prioritize high-quality, natural fibers such as Irish linen and organic cotton to ensure your needlework pieces are both beautiful and environmentally conscious.